Frequently Asked Questions


  • How can the EAP be free to me?

    There is no cost to you because your company pays for a specified number of counseling sessions for you and your family.

  • In the Columbus, GA area, call 706-649-6500. When you call, mention the name of your employer and that you are using your EAP benefit.

  • What if I don't live in Columbus, GA?

    Call 1-800-649-6446. We will provide you with the names of counselors in your area who meet our standards of care through our Affiliate Provider Network. Then, simply call the counselor's office to make an appointment. Be sure to tell the person you speak with the name of your employer and that you are using your EAP benefit. Then, call us back with the date of your appointment and your counselor's name.

  • How many EAP sessions do I have?

    Most companies provide up to six counseling sessions for the employee and another six for use by your spouse and/or dependent children. But, the number of sessions varies by company so talk to your Human Resources office for details.

  • What happens if I need more counseling sessions than the company will pay for through my EAP?

    You most likely have mental health coverage through your medical insurance. After your EAP sessions end, you access that coverage. In the Columbus area, if your church participates in the Pastoral Institute's Covenant Congregation Program, you may be able to use that as well.

  • Will management at my company know I'm going to counseling?

    No! Neither your name nor Social Security number is given to your company.

  • How do I know that my counselor will keep my participation confidential?

    Our mental health professionals are bound by Codes of Ethics through their licensing boards and state law. This prevents them from breaching the confidentiality of their clients.

  • In addition to the employee, which family members are covered by the EAP?

    Most companies cover your spouse plus unmarried, dependent children, stepchildren, and foster children under the age of 26 living in a parent-child relationship with the employee, including unmarried full-time students under the age of 26.

  • How do family members access EAP Services?

    The same way as employees! Call 706-649-6500 or 1-800-649-6446 if you are outside the Columbus, GA area.

  • What if my dependent child is a student at a college in another location and needs counseling?

    Your child can use one of our affiliate counselors in that area. Please contact us at 1-800-649-6446 to locate a counselor.

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