Being in a prolonged and heightened state of stress can lead to irritation and frustration. What would you do if employees or customers act upon those frustrations verbally or physically? De-escalation training can help teach techniques for addressing potentially dangerous behavior. Earl Nichols, Sr. Pastoral Counselor at the Pastoral Institute can teach you how to handle situations where saying the “right” thing matters. Each session will consist of 60 minutes of instruction followed by Q&A to include examples. Space is limited, $35.00 per participant.
What are participants saying about this training?
“Very useful,” “Enlightening,” “Brought a lot to light,” “Very helpful,” “Informative,” “Excellent.”