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Personal Service in an Impersonal World
Satisfying every customer, both internal and external, should be the goal of every employee in every company or organization. Unfortunately, customers can be very difficult to please. The facilitator of this workshop spend years training the employees of Neiman Marcus in assessing the needs of the customer, finding ways to satisfy them and in those rare cases when they could not meet their needs, making them feel that they had a great experience anyway and plan to return to another day.
Facilitator: Mary Lee Doughton, BS
Three or more registrations received from the same company at the same time will receive a 15% discount.
